| Service | Contact Email |
|---|---|
| Technical support | [email protected] |
| Security service | [email protected] |
| Commercial offers | [email protected] |
| Affiliate program | [email protected] |
1Win Kenya Customer Support
1win launched in 2012 and holds a licence from the Government of Curacao, meaning it upholds the highest online casino standards. It is home to over 10,000 games from popular game categories such as slots, table games, and live casinos. The casino also has a social media presence on the platforms like Facebook, Instagram and LinkedIn.
When players have any concerns while visiting the casino, they can receive assistance through various customer support options in more than 20 languages, including English.
When Should You Contact 1win Customer Care?
Players should always contact customer care when they experience any challenges while visiting 1win Casino. It is better to play it safe than suffer inconvenience if you have any doubt about a specific issue at the casino.
1win customer support can help players solve issues, including deposits and withdrawals, registration, verification, gameplay, bonuses and promotions and payment methods.
How to Contact 1win Help Line in Kenya
1win has a variety of customer support options to provide solutions to player concerns. The options have different response speeds, availability and type of concerns they solve.
This means players should choose a customer support option that best solves their concerns.
Email is one of the most comprehensive support channels. It is a great option that allows players to describe their challenges in detail, which may include attaching photos or screenshots to illustrate their problem clearly.
It has four email address options that resolve different inquiries 24/7:
Email is the second most responsive support option. Once you send an email, you only wait up to 24 hours to receive a response from a friendly customer support specialist.
Phone number
1win does not provide a phone number for Kenyan players to contact customer support representatives directly. However, users can utilise other available options such as live chat, email support, and the comprehensive Rules section on the official 1win website for assistance.
1win has no Whatsapp number for Kenya players. However, it has several other convenient customer support options, including phone, email and live chat.
Online chat
The online chat at 1win is the most responsive customer support option. Players can receive immediate responses to their concerns from a friendly support team representative.
This option is available 24/7 and is the best way to resolve quick issues. All you need to do to receive an appropriate response is follow the prompts after clicking the live chat icon on the official website.
If your complaint is not resolved appropriately through online chat, you can use the email option for more comprehensive and personalised assistance.
The biggest advantage of online chat is immediate access to support without any waiting period.
Telegram bot
1win has no Telegram bot. However, players can receive solutions to any concerns through several other customer support options, including online chat, phone and email.
1win FAQ section
While 1win does not have a FAQ section, it has a detailed rules section. You can find it at the bottom right of the official website.
The sections have detailed and comprehensive information regarding terms and conditions, promotions and bonuses and payment methods.
The terms and conditions include information about responsible gaming, privacy policy, rules on sport and KYC and AML. The promotions and bonuses section, in its turn, includes information about bonus amount wagering rules, free bonus codes and 1win Lucky Drive.
Finally, the payment methods section has information about the available payment options at 1win such as Visa, Tether and Apple Pay.
The Rules section provides detailed information about terms & conditions, promotions and bonuses, and payment methods, making it easy for players to find answers without waiting. It is easily accessible via the official 1win website by clicking the dedicated section at the bottom of the page. However, this section lacks personalised responses, so players with specific queries may still need to contact support for tailored assistance.
FAQ
What is the most effective way to contact 1win customer support?
The most effective way to contact 1win is by using the online chat option because it is available 24/7 and provides immediate responses with no waiting periods.
How to ask for help if I’m using the 1win app?
You can access help irrespective of whether you use the 1win app, mobile browser or desktop browser on your devices through the same support channels.
1win customer service isn’t helpful. What should I do?
When customer service isn’t helpful, players can visit reputable online casino review sites to find answers from other player experiences at 1win Casino.